Tell us about personality, handling needs, health history, and the care that suits your dog.
Discuss feeding, allergies, parasite status, and any contagious-condition concerns.
Share temperament and aggression history so the care approach can be assessed.
Complete the intake and suitability discussion before your first visit.
02
Health records & eligibility
Dogs must have current Rabies, DHPP/DAPP, and Bordetella vaccination records.
Provide applicable municipal dog-license documentation separately from facility health records.
Dogs showing signs of a potentially contagious condition may not enter care.
Additional testing or preventive-care requirements may apply based on age, service, veterinary guidance, or facility policy.
Confirm accepted records and vaccine timing before your first visit.
03
Group care & individual needs
Group daycare participation requires an initial evaluation and ongoing behavioral suitability.
Group-care approval is reassessed when a dog’s needs or behavior change.
The care team may recommend a smaller group, individual program, or alternative service for safety and welfare, subject to availability.
A separate group-play acknowledgment is required for participating dogs.
04
Food, packing & medication
Bring labeled food with feeding instructions, a lead, and any agreed comfort item. Confirm accepted items before arrival.
Provide medication name, dose, route, schedule, and veterinary prescribing information for review.
Routine oral medication is included. Supported medications and suitability must be agreed before care; discuss any specialized needs in advance.
Basic bedding is included in boarding. Discuss allergies and any facility-provided food quote before care.
05
Emergency contacts & authorization
Provide your preferred veterinarian, owner contact, emergency contact, and a separate veterinary-care authorization before care.
If urgent veterinary attention is needed and contacts cannot be reached promptly, staff may seek care consistent with the authorization on file.
Reasonable efforts will be made to use your preferred veterinarian when circumstances permit.
Confirm treatment authority, spending limits, emergency-provider selection, and responsibility for costs in the signed authorization.
06
Drop-off, pickup & transport
Confirm your arrival appointment, collection time, and authorized pickup person before your visit.
Departure-day care and late-checkout charges are listed below. Arrange late collection in advance, subject to capacity.
Local transport is $25 per one-way leg. Coverage, route, timing, and safe handoff arrangements are confirmed before service.
Separate transportation consent is required when transport is requested.
Clear plans. Clear terms.
Boarding deposits, holiday stays, pickup, and shared-suite discounts.
01
Overnight reservation deposit
A deposit equal to 50% of the estimated boarding charge is required to confirm an overnight reservation. Space is not guaranteed until the deposit is received.
Your boarding estimate and payment arrangements are confirmed before payment.
Review the cancellation schedule below before confirming your stay.
02
Peak periods & holiday stays
A 15% nightly surcharge applies during published peak periods, with a two-night minimum on designated major holiday weekends.
Any applicable peak dates and holiday minimum are identified before you confirm a reservation.
For peak stays, early pickup does not reduce charges for reserved nights.
03
Departure-day care & late checkout
Boarding includes departure-day care until noon. Later checkout costs $25 through 3 p.m. or $45 after 3 p.m., subject to capacity.
Arrange late checkout in advance. Confirm your collection deadline and any extension charges before your stay.
04
A second dog sharing a suite
The second dog receives 15% off the lodging component when both dogs can share a compatible suite.
The discount is subject to suitability and suite availability.
Any applicable discount combinations and final lodging charge are confirmed before payment.
When plans change.
Cancellation windows are measured before scheduled check-in.
Non-peak stays
Cancellation terms for non-peak stays
Notice before check-in
Outcome
At least 72 hours
Full deposit refund
24 to less than 72 hours
Account credit
Less than 24 hours, or no-show
Deposit forfeited
Designated peak stays
Cancellation terms for designated peak stays
Notice before check-in
Outcome
At least 7 days
Full refund
72 hours to less than 7 days
Account credit
Less than 72 hours
Deposit forfeited
The applicable peak period is identified before reservation confirmation. Account-credit conditions and any expiry are confirmed when credit is issued.
A regular routine.
Membership visits, benefits, renewal, and cancellation.
Monthly plans include a fixed number of visits. Reservations are subject to capacity; no unlimited plan is offered.
Visits expire each month. One unused visit can roll for one month on the 8- and 12-visit plans.
Memberships renew monthly until cancelled. Monthly price, included visits, renewal date, cancellation method, and applicable cutoff are provided before enrollment.
Use the cancellation method provided at enrollment. Cancellation takes effect before the next billing period when completed by the stated cutoff.
Members receive priority waitlist position and 10% off Standard Stay boarding. Confirm any discount combinations before payment.
Before your first visit.
Clear care instructions and permissions help everyone prepare.
Service agreement covering care scope, payment, pickup/drop-off, cancellations, peak terms, and property rules
Health and behavior acknowledgment, plus a medication form when needed
Separate emergency veterinary-care authorization with treatment and financial limits
Group-play acknowledgment for participating dogs and transportation consent when requested
Separate recurring-payment authorization for memberships
Optional photo/media consent kept distinct from care authorization
Complete the applicable documents before service. Care instructions, veterinary authority, and any payment authorization are agreed separately.
Good questions.
A few things to know before your visit.
What does a stay cost?
Standard, Enhanced, and Premium stays are $89, $109, and $129 per dog, per night. A 15% surcharge applies during published peak periods. Optional services, eligible discounts, and any late checkout are confirmed in your final estimate.
How long is a half day?
Half-day daycare covers up to 5 hours and costs $38 per dog. A full-day visit costs $52. Confirm session availability and arrival and collection times before your visit.
What are the daycare pass and membership rates?
Daycare passes are $245 for 5 visits, $470 for 10, and $880 for 20. Monthly plans are $188 for 4 visits, $360 for 8, and $516 for 12. Review the plan terms, visit length, and any applicable expiry before enrollment or purchase.
Can every dog attend group daycare?
Group participation depends on an initial evaluation and ongoing behavioral suitability. Current health records are required, and dogs showing signs of a potentially contagious condition may not enter care. Individual needs and suitable care arrangements are discussed before service.
Is routine medication an extra charge?
Routine oral medication is included. Provide the medication name, dose, route, schedule, and prescribing information before care so suitability and instructions can be confirmed.
What happens if I need to cancel?
Cancellation terms depend on whether your stay is during a designated peak period and how much notice you give before check-in. The schedules above explain deposit refunds, account credit, and forfeiture. Credit conditions are confirmed when issued.
What should I bring?
Bring labeled food with feeding instructions, a lead, and any agreed comfort item. Basic boarding bedding is included. Confirm accepted belongings, medication instructions, and your dog’s individual needs before arrival.